Complaint Policy

We, KENDRIS CAPITAL LIMITED (hereinafter, the “Company”), have adopted this Complaints Procedure in order to ensure a fair and swift process for handling Clients Complaints.

This Policy applies to complaints from investors, prospective investors and other persons concerning the Company’s activities as an alternative investment fund manager and the alternative investment funds under its management. A complaint is an expression of dissatisfaction addressed to the Company for which a response or resolution is expected.

I. Submit your Complaint

Complaints may be submitted in writing, by fax or by email at the contact details provided below:

a)	Address: 50 Spyrou Kyprianou Avenue, Irida Tower 3, Floor 6, 6057 Larnaca
b)	(attention to: Compliance Officer)
c)	By sending an email to funds@kendris.com by completing the Online Complaint Form
d)	By sending a fax at: +357 24 631500 by completing the Online Complaint Form

Upon receiving the complaint, we will assign to the complaint a unique reference number and then register the complaint directly into an internal register, which is maintained by the Company.

II. Complaint acknowledgement

We will acknowledge receipt of your complaint within five (5) business days from receipt of your complaint. The written acknowledgment sent by the Company to the complainant will include the complaint’s unique reference number, as well as details of the name and capacity of the person dealing with the complaint.

The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or CySEC regarding the specific complaint.

III. Complaint Management

Once we acknowledge receipt of your complaint, we will review it carefully, investigate the circumstances surrounding your complaint and will try to resolve it without undue delay.

We shall make every effort to investigate your complaint and provide you with the outcome/decision of our investigation within two (2) months from the date you have submitted your complaint to us. During the investigation process will keep you updated of the handling process of your complaint. One of our officers may contact you directly (including communication by email or phone) in order to obtain further clarifications and information relating to your complaint. We will require your full cooperation in order to expedite the investigation and possible resolution of your complaint.

In case the investigation is not concluded within two (2) months following the submission of the complaint, the complainant will be informed in writing of the reasons for the delay and when he/she should expect completion of the investigation process. This period will not exceed three (3) months from the submission of the complaint.

IV. Final Decision

When we reach an outcome, we will inform you of it together with an explanation of our position and any remedy measures we intend to take (if applicable).

If you are not satisfied with the Company’s final response, you may, subject to the applicable eligibility and jurisdictional requirements, refer the complaint to the Office of the Financial Commissioner (Financial Ombudsman). You may also bring the matter to the attention of the Cyprus Securities and Exchange Commission (‘CySEC’) for supervisory purposes. CySEC does not have restitution powers and does not determine or award compensation in individual complaints.

A.	Contact Details of the Financial Ombudsman of the Republic of Cyprus: Address: 15 Kypranoros, 1061 Nicosia or P.O.Box 26722, 1647 Nicosia Facsimile (Fax): +357 22 660584, +357 22 660118 E-mail: complaints@financialombudsman.gov.cy Website: www.financialombudsman.gov.cy
B.	Contact Details of the Cyprus Securities and Exchange Commission: Address: 19 Diagorou Street, 1097 Nicosia Telephone: +357 22 506600 Facsimile (Fax): +357 22 506700 E-mail: info@cysec.gov.cy

Download Complaint Form

This website is only intended for well informed and professional investors within the meaning of the Alternative Investment Funds Law of 2018 as amended.

Kendris Capital Limited is authorized by the Cyprus Securities and Exchange Commission with authorization number AIFM42/56/2013.

Information contained on this website is subject to change without notice. It is therefore advisable that the user reviews this Disclaimer and any other notices on this website on a regular basis so that the user is aware of any such amendments or modifications.

Information on this website is merely intended to raise awareness of issues relating to the Company’s business and by accessing this information you shall be deemed to accept and agree to be bound by the terms of this notice.

The use of this website is at the user's sole risk. Kendris Capital Limited shall have no liability for any loss or damage howsoever arising, be it by negligence or otherwise, as a result of use or reliance upon the information on this site.

Neither information nor any opinion expressed on the website constitutes a solicitation, an offer or a recommendation to buy, sell or dispose of any investment, to engage in any other transaction or to provide any investment advice or service. An investment in a Kendris Capital Limited product should only be made after reading the related legal documents such as management regulations, prospectuses, annual and semi-annual reports, which could be obtained free of charge at this website, by sending an email request to kendriscapital@kendris.com.

The distribution of information contained within this website may be restricted in certain jurisdictions by law or regulation and, accordingly, parties who access it are required to inform themselves of and comply with any such restrictions that might apply. Parties interested in accepting any service detailed within this website should inform themselves as to (i) the legal and regulatory requirements within their country of nationality, residence or domicile; (ii) the tax consequences which might be relevant to the Company’s fund management services and; (iii) any other requirement or restriction which they may encounter.

Please confirm that you, as user of this website, in your capacity of potential well-informed or professional investor have read, understood and accepted the TERMS OF USE of this website.